Private Policy

FTG Studios Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ftgstudiosa.com (the “Site”).

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is FTG Studios Ltd.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain basic information about your device, including information about your web browser, IP address, time zone, and some of the essential cookies that are installed on your device to ensure the website functions properly. Additionally, as you browse the Site, we collect information about the individual apparel web pages or products that you view, and information about how you interact with the Site to improve your shopping experience.

When you make a purchase or attempt to make a purchase through the Site, we collect specific information from you necessary to process your order, including your name, billing address, shipping address, payment information (including credit card numbers or other secure payment gateway details), email address, and phone number.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

Under the UK GDPR, we must have a lawful basis to process your personal data. We rely on the following bases:

  • Contractual Necessity: To fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

  • Consent: For marketing and sending updates.

  • Legitimate Interests: To improve our services and protect our business.

We use the information we collect to:

  • Communicate with you regarding clothing sizes, custom measurements, styles, or order adjustments;

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information, marketing communications, or updates relating to our latest clothing collections or customer services (you can opt-out of marketing at any time).

3. SHARING YOUR PERSONAL INFORMATION

We only share your Personal Information with reliable third-party service providers to the minimum extent necessary to help us operate our online store, comply with applicable laws, and fulfill your orders. We share your details with secure payment gateways and international postal/courier services solely to process your payments and deliver your apparel parcels.

If your personal data is transferred outside of the UK, we ensure it receives a similar degree of protection by ensuring appropriate safeguards are implemented.

4. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our fulfillment, tax, and accounting records in compliance with UK laws, unless and until you ask us to delete this information.

5. YOUR RIGHTS (UK & EUROPEAN RESIDENTS)

If you are a UK or European resident, you have the following rights under data protection laws in relation to your personal data:

  • The right to be informed about how your data is being used.

  • The right of access to the personal data we hold about you.

  • The right to rectification to request the correction of inaccurate personal data.

  • The right to erasure (the “right to be forgotten”) in certain circumstances.

  • The right to restrict or object to processing of your personal data.

  • The right to data portability to receive your data in a structured format.

If you would like to exercise any of these rights, please contact us using the contact information below. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

6. MINORS

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

7. CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to exercise your data rights, please contact us by e-mail at [email protected], or by mail using the details provided below:

  • Company Name: FTG Studios Ltd

  • Mailing Address: 7 COPPERFIELD ROAD, COVENTRY, WEST MIDLANDS, ENGLAND, UNITED KINGDOM, CV2 4AQ

  • Email: [email protected]